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Orders and Returns

Return Policy

If you're not happy with your purchase from Ohmycables.com for any reason, you can return it to Ohmycables for a replacement or refund within the timetable below. The time period starts from the day of your delivery.

All product returns require a Return Merchandise Authorization number. Once created, you will have 30 days to return the item(s) to Ohmycables.com. To request your own RMA number, please email customerservice@ohmycables.com, call us at 866-749-9519, or chat with us on our website, if available. 

If our Customer Service team requests the products back, we will provide a prepaid shipping label. If the customer is sending the products back for a refund, the customer is responsible for the shipping fee. 

It is the shipper's or customer's responsibility to safely pack and ship the returning items to ensure the product does not get damaged in transit. 

Damaged Items Upon Delivery

If your item(s) arrives damaged, please reach out to our customer service team within three days of your order being delivered. Photos may be requested to submit a claim to our shipping carrier. 

Defective Items

If you product is defective we will replace your defective product in accordance with the warranty associated with the defective item product type. 

  • Cables: Limited Lifetime Warranty
  • Compatible Ink & Toner: Limited Lifetime Warranty
  • OEM Ink & Toner: Manufacture Warranty
  • Speakers: 1-Year Manufacture Warranty
  • Headphones: 1-Year Manufacture Warranty

Non-defective Items

You may return non-defective products within 30-days of purchase for any reason. The buyer will be responsible for the return shipping. For all items in a non-resalable condition (i.e. opened or used) may be subject to 20% re-stocking fee. Please obtain an RMA# from our Customer Service prior to shipping any product back to us. 

Return Processing Time

Once processed, you will receive instruction through your RMA request to return your item(s). You will have 30 days to return the item(s) to Ohmycables. After we receive your product into our warehouse, processing time for a refund back to you can be 5-7 business days.

 

RETURN AUTHORIZATION REQUEST